Privacy Policy

1. Introduction

Arkade AI Inc. ("Ring AI," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI platform, website, and related services.

2. Information We Collect

Account Information

• Name and email address
• Company name and billing information
• Account credentials

Usage Data

• API calls and usage metrics
• Voice minutes processed
• Dashboard activity and preferences
• Device and browser information
• IP address and general location

Voice Data

• Audio recordings submitted for transcription
• Generated speech outputs
• Conversation transcripts

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process transactions and send billing information
• Improve and optimize the platform
• Develop new features and services
• Communicate about updates and support
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Retention

We retain your data as long as necessary to provide our services. Voice data is typically retained for 30 days unless HIPAA-compliant settings are enabled, which restrict data persistence. You may request deletion of your data through your account settings or by contacting our support team.

5. Data Sharing

We may share your information with:

• Service providers who assist us in delivering our services
• Legal entities when required by law
• Business transfer recipients in the event of a merger or acquisition

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security audits
• SOC 2 Type II compliance

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Opt out of certain data processing activities

To exercise any of these rights, please contact us at [email protected].

8. HIPAA Compliance

Healthcare customers can request HIPAA-compliant configurations. Under a Business Associate Agreement, data use for model training is restricted, and additional data persistence controls are available.

9. International Data Transfers

Your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Arkade AI Inc.
[email protected]
[email protected]